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Grievance redressal

If you are unhappy with our service, we want to hear about it and put it right.

Step 1: Contact us

Write to our grievance officer with your name, policy number and the issue. We acknowledge within 3 working days and aim to resolve within 14 days.

Step 2: The insurer

For matters about the policy or a claim decision, you can also contact the insurer’s grievance cell; their details are in your policy document.

Step 3: IRDAI and the Insurance Ombudsman

If you are not satisfied, you can register a complaint on the IRDAI Bima Bharosa portal (bimabharosa.irdai.gov.in) or approach the Insurance Ombudsman for your area.